In general, the service staff in restaurants is extremely pleasant--regardless of whether a service charge is included in the bill or not. A very congenial man named Alan made our dining experience at Ebury's in London an absolute delight. He was popping over occasionally to ask
"what else we wanted" (he was quite the salesman) and he had no problems teasing us after we ate dessert when he saw us spying another, saying, "Now you've had yours already," with a chuckle, "but you could have had that one!" He never rushed us; we sat and had several leisurely courses, with plenty of time to talk, eat and drink. I've noticed in general that all service staff here are polite about allowing you to enjoy the food and take your time rather than the typical American rushed service with a check dropped annoyingly before you've finished eating. Even though our wallets may be lighter after a meal that takes a few hours vs. a few minutes, we
are ultimately happier and more satisfied with the experience. The word 'experience' being the key word here: McDonalds or Starbucks--fast, rushed and isolated--is not an experience; choosing a variety of food and wine to be shared and enjoyed
with family or friends involves a social interaction which creates an experience. Alan even brought us some complimentary truffles to eat while we drank our coffee, which he said were only for special customers; he seemed to go out of his way to make our experience pleasant and comfortable, treating us more like friends than like business.



So...an A+ for restaurants and pubs we've experienced so far. Hotel staff is a bit different. Our hotel in London seemed like they wanted to please but didn't always follow through. While the concierge was extremely pleasant as he took us to the reception desk, the scowl from the woman behind the desk confirmed she wasn't really in the mood to serve. As she checked us in at reception, she was short with us about our reservations ("that room is already taken") and didn't seem interested to learn that we were meeting up with my parents who had already checked us in. It certainly did not feel like "the customer is always right" attitude that I have been used to at American hotels--there was very little patience and definite annoyance about our trying to clarify the situation. While she may have said, "Sorry about your wait," that didn't really communicate what we wanted to hear (since we hadn't really waited but rather just hadn't been listened to at all) when we finally got our room key. No sympathy or smile whatsoever. Extremely irritating--don't even get me started on how we didn't receive the message waiting
for us at the reception desk describing where we were supposed to meet my parents upon checking in (until they requested it sent to them two and half hours after we arrived!). It thoroughly confused me on who was supposed to be right and who was wrong--was it really a chore for reception to listen or give us a message? Were we supposed to be more prepared than that in a foreign city? But...alas, we were in their hands, so we just had to be patient and deal--at least the lobby was nice to look at while you waited.

Tourists anywhere are usually plain annoying: taking up large amounts of space, stopping in front of your walking path to take a picture of something and, in general, just not getting how
things work. I find myself trying to be a tourist and yet not seem too touristy. I try to take pictures quickly, sometimes even as I am moving, to not interrupt the daily flow of traffic in the city (usually some of my most fun are my spontaneous quick snaps--see left). I also try to follow the guides inconspicuously, asking a question of a guide if it seems convenient, but mostly trying to just experience things on my own and follow the rules, signs and plans laid out for tourists. I really was annoyed at Warwick Castle when these French girls kept going backwards on the Steep Stair Walking Tour, ignoring the numerous signs of "One Way" and "Do not enter!"
They were not only breaking the general flow, but they were obstructing the ability of others to complete the tour effectively (these steps and passages were barely wide enough for a person; there was a definite reason for the one way)--they didn't seem to be embarrassed or bothered at all by their disregard for the rules. I have accepted the fact that many people will cluster together, smush by your side, and "cut" you in line to see what they want to see at main tourist sights--there is no easy fix for that; there are just too many people who are too anxious to see whatever church, tomb or castle relic might be there so you just have to be patient. I do find myself breaking free of the crowd whenever possible, though, and foregoing a prolonged "close encounter" so that I might just breathe and not have 5 strangers sweating upon me. I also would sacrifice my spot in line to let families stay together because I remember being young and touring sites and the truly intimidating feeling of being surrounded by strangers and not knowing just where mom or dad may be--and it is easy to get separated in the large jostling crowds.


My biggest insights are probably not that insightful...be patient, look around, and follow the crowd. Enjoy the time you have despite any negative experiences that arise. Appreciate the good service, good food and time you are given to just be. Go stop in The National Gallery on your random free hour and see some Van Gogh--we did and it was fantastic--or step outside to
browse the sidewalk artists who sit all day and constantly create on a whim of
inspiration--absolutely, Mary Poppins! Time seems of less consequence here--except if you are trying to catch a train...but there will always be another, so enjoy yourself and experience something. No rushing please :)

